Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out a contact form or inquiry form
• Request a quote or pricing estimate
• Subscribe to our newsletter
• Call or email us for inquiries
• Use our online pricing calculator

This information may include:

• Name and contact details (phone number, email address)
• Business name and address (for commercial inquiries)
• Roof area and property details
• Current electricity consumption information
• Service preferences and requirements

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website or source
• Date and time of visit

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience
• Provide relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To respond to your inquiries, provide quotes, and deliver our cool roof coating services
• Communication: To send you updates, newsletters, promotional materials, and service-related information
• Customer Support: To provide technical support and answer your questions
• Business Operations: To process orders, manage appointments, and maintain business records
• Analytics: To analyze website usage, understand customer behavior, and improve our services
• Marketing: To send targeted advertisements and promotional offers (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and address fraud, security issues, and illegal activities

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Information

ThermoShield does not sell, rent, or trade your personal information to third parties.

3.2 We May Share Information With:

• Service Providers: Third-party vendors who help us operate our website, process payments, send emails, or provide analytics (e.g., Google Analytics, Web3Forms, email service providers)
• Business Partners: Authorized dealers, distributors, or installation partners who help deliver services in your area
• Legal Authorities: Government agencies, law enforcement, or courts when required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

3.3 Third-Party Services

Our website may use third-party services such as:

• Google Analytics: For website analytics and performance tracking
• WhatsApp Business: For customer communication
• Web3Forms/Email Services: For contact form submissions
• Social Media Platforms: For sharing content and social media integration

These third parties have their own privacy policies, and we recommend reviewing them.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from:

• Unauthorized access, disclosure, or modification
• Accidental loss or destruction
• Unlawful processing or misuse

Our security measures include:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Access controls and authentication mechanisms
• Employee training on data protection

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary based on:

• Customer Records: 7-10 years for business and tax compliance
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Typically 26 months (as per Google Analytics default)
• Inquiry Records: 2-3 years for follow-up and service improvement

6. Your Rights and Choices

Under Indian data protection laws (including the Digital Personal Data Protection Act, 2023), you have the following rights:

6.1 Right to Access

You can request access to the personal information we hold about you.

6.2 Right to Correction

You can request correction of inaccurate or incomplete personal information.

6.3 Right to Erasure

You can request deletion of your personal information, subject to legal retention requirements.

6.4 Right to Object

You can object to the processing of your personal information for direct marketing purposes.

6.5 Right to Withdraw Consent

Where we rely on consent for processing, you can withdraw consent at any time.

6.6 Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us at:

• Email: thermexa.coolroof@gmail.com or info@thermoshield.in
• Phone: +91 62021 94022
• Address: Plot No. 45, Industrial Area, Sector 82, Mohali - 160055, Punjab, India

7. Marketing Communications

If you have opted in to receive marketing communications, we may send you:

• Promotional offers and discounts
• Product updates and new service announcements
• Educational content about energy efficiency
• Industry news and tips

Opting Out: You can unsubscribe from marketing emails at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Emailing us at thermexa.coolroof@gmail.com
• Calling us at +91 62021 94022

Note: Even if you opt out of marketing, we may still send you transactional emails related to your inquiries or services.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries outside India, including the United States and European Union, where our service providers are located. These countries may have different data protection laws than India.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection frameworks

10. Third-Party Links

Our website may contain links to third-party websites, such as:

• Social media platforms (Facebook, LinkedIn, Instagram)
• Partner websites
• Industry resources and blogs

Disclaimer: We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or website banner (for material changes)
• Post the updated policy on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Grievance Redressal

In accordance with Indian data protection regulations, if you have any grievances regarding the processing of your personal information, you may contact our Grievance Officer:

Grievance Officer: [Name]
Email: grievance@thermoshield.in
Response Time: Within 30 days of receipt

If your grievance is not resolved satisfactorily, you may escalate the matter to the appropriate data protection authority in India.

14. Consent

By using our website and services, you consent to:

• The collection, use, and disclosure of your information as described in this Privacy Policy
• The use of cookies and tracking technologies
• The transfer of your data to third-party service providers
• Communication from us regarding your inquiries and services

If you do not agree with this Privacy Policy, please do not use our website or services.

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